Frequently Asked Questions
What if I already have pre-designed templates in my listings?
FROO!! theme’s will still work although you will have to judge (using our preview feature) whether you’re existing design combined with ours, looks acceptable.
However, it would be better if you removed the HTML from your listings and used “clean” new listings
How do I get my images into the zooming gallery?
If you have uploaded your images into the ebay gallery they will be automatically included in the zooming gallery. If your images are within the description HTML this will be carried through into the description area of the template theme.
What about image distortion?
FROO! keeps the image ratio the same so your image thumbnails will not be squashed. If your images are on eBay's servers FROO! automatically uses your eBay gallery thumbnails.
What is Cross Promotion?
FROO! has a Cross Promotion area towards the bottom of each template theme. The cross promotion area offers your customers related and alternative products. For example if you are selling a TV you could offer a larger screen TV, a DVD player and some leads. All this helps keep customers looking at your listings instead of your competitors.
Will Cross Promotion items be relevant to the main listing?
Can I decide what items to display in Cross Promotions?
What’s the difference between this product and eBay’s standard listing?
EBay's Standard listings do not have any design applied, although it does allow you to create your own template with HTML. This is a time consuming process and creates many pitfalls for the novice programmer such as cross browser compatibility. We also add new functionality such as integrated image gallery and cross promotions within the description area.
How will it all work once I sign up?
Sign up is easy it only takes a couple of clicks. Once your signup is complete you can go in and choose a template theme and apply that to open or scheduled listings. *please note if an auction listing has received a bid you will not be able to revise the listing to apply the design.
What if I need help or support?
Use FROO! help from within My EBay.
Go to My EBay > Applications > click the FROO! help drop down above the FROO! application.
Do eBay allow this kind of design in listings?
Absolutely! EBay's policies permit HTML within listings as well as various other technologies. As a certified eBay Application FROO! has undergone vigorous testing from eBay to ensure it follows all rules and criteria.
How long does it take to sign up?
Sign up is easy it only takes a couple of clicks. EBay's servers will give you access within an hour but it is usually instant.
Do I need an account?
As long as you are a registered Selling Manager or Selling Manager Pro customer you will use that account, this means you do not need to fill in any new forms or activate passwords etc.
Can i use FROO! my own web site and for my eBay account?
No FROO! is exclusively for use with eBay and can only be accessed from within eBay Selling Manger Applications
What do you do with my information and my customer information?
We don't have access to your customers information. If you opt-in to FROO! communication in the sign-up process then we will occasionally email you with news and special offers such as: new template themes and promotions for upgrades to the custom design service.
Does FROO! send SPAM email?
NO! Spam is unsolicited email, we will only email you if you opt in to receive communication from us. Every email will have an option to unsubscribe from receiving emails.
Do I have to use the themes on all my listings?
No! you can easily apply themes to just one listing at a time or you can apply the same theme to many listing. You can even apply many different themes to many different listings! It’s simple and quick to do it.
Can I easily uninstall the design from ALL or just one of my listings?
Yes, It’s really easy to do within the application and only takes a couple of clicks.
I sell most items under $10.00. Is it worth using FROO!?
Yes, professional listings that are well designed and functional increase sales and traffic no matter what price point you sell at. Low priced items are more likely to have lots of competitors so it is just as important to stand out from the crowd.
What sort of results can you expect from FROO!?
Your results depend upon your products and how well you use the extra features such as cross promo. However we have consistently proven an average sales increase of more than 30% with customers using our profession design service. We expect to see similar results with FROO!